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Frequently Asked Questions about Your Savings Club

What is Your Savings Club?

How do I access these benefits?

Can I cancel my program if I decide it’s not for me?

Can I cancel parts of Your Savings Club?

Can my whole family use this?

How do I save with gift cards/ceritificates?

Do gift cards/certificates have expiration dates?

How can I contact you?

How do I change my address on file?

Who are your participating retailers?

Can I return an item after I've paid for it?

What do I do if I forgot my membership ID#?

What is your Privacy Policy?

Is Your Savings Club Web site secure?

How do I opt out of receiving future marketing e-mails?

What is your shipping and delivery policy?




What is Your Savings Club?

Your Savings Club is a new and exciting program that offers you instant, online access to reduced prices at leading stores, restaurants, and entertainment venues. Your Savings Club offers savvy consumers savings on everything from everyday essentials to major expenditures. It's Your Savings Club -- save the way you want all year long.

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How do I access these benefits?

All benefits can be accessed through the Your Savings Club website. Please refer to each offer for details on how you can save.

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Can I cancel my program if I decide it’s not for me?

Absolutely. You have the right to cancel your membership at any time. There is never an obligation to remain a member.

Click here to go directly to the Your Savings Club Cancellation Center 24 hours a day and simply follow the instructions provided. You will receive an immediate confirmation that your membership has been cancelled.

If you cancel during your trial period, you won't be charged the membership fee.

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Can I cancel parts of Your Savings Club?

No, Your Savings Club is a complete package of benefits designed to work together to assist our members. Unfortunately, we cannot separate out specific benefits from the total package.

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Can my whole family use this?

Yes! The members of your immediate family, including your spouse and dependent children who are living in your household at your current address, may enjoy the benefits available through your membership in Your Savings Club.

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How do I save with gift cards/ceritificates?

To receive your savings, you must purchase store gift cards/certificates through Your Savings Club. Your credit card will be charged either $22.50 or $23.75 for each $25 gift card/certificate you purchase, based on the individual store discount. There is a limit of 50 gift cards/certificates per vendor per day.

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Do gift cards/certificates have expiration dates?

Expiration dates on gift cards/certificates vary; however gift cards/certificates are typically good for several months (expiration dates are printed on gift cards/certificates).

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How can I contact you?

Simply visit our Contact Us page to send an email or call Member Savings toll-free at 1-888-239-3917. If sending an email, be sure to include your name, address and membership ID#. A Member Savings Representative will respond to your email inquiry within 48 hours.

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How do I change my address on file?

Simply visit our Contact Us page to send an email or call Member Savings toll-free at 1-888-239-3917. If sending an e-mail, be sure to include your name, membership ID #, old address and new address for the address change.

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Who are your participating retailers?

Our list of participating retailers is long and is constantly growing. For the most up-to-date listing, please visit the benefit category that interests you.

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Can I return an item after I've paid for it?

Gift cards/certificates cannot be returned for a cash refund and also may not be redeemed for cash. Your Savings Club is not responsible for gift cards/certificates that are lost and stolen after you receive them.

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What do I do if I forgot my membership ID#?

Either visit the Contact Us page and send us an e-mail or call Member Savings toll-free at 1-888-239-3917. If sending an e-mail, be sure to include your name and address.

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What is your Privacy Policy?

Click here to read our privacy policy.

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Is Your Savings Club Web site secure?

Yes. We use Secure Socket Layer (SSL) to protect your credit card information from unauthorized access. When you place an order online and provide required credit card information, the SSL scrambles or encrypts your information before it is sent to us over the Internet. This protects your credit card information from being read while it is transferred through cyberspace. When we receive your order, the information is kept encrypted until we are ready to process your request. In addition, we meet all of the stringent requirements of the Verisign™ security seal for all online transactions.

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How do I opt out of receiving future marketing e-mails?

Sign on using your membership ID #, visit our Contact Us page, select "Unsubscribe to future marketing" from the drop-down menu, and email us your request. Please be sure to include your name and membership ID number as well as the email address you would like us to remove from our distribution list.

Please note that, to ensure you remain as informed as possible on the status of your membership, after opting out you may periodically receive emailed communications regarding benefit order confirmations, program updates and upcoming billing information.

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What is your shipping and delivery policy?

Orders for gift cards/certificates, movie tickets and theme park passes are shipped using Standard service, at no additional charge and will arrive between 7 and 10 business days after your order is processed.

Orders are processed (i.e. packaged and shipped from our facility) within 24 hours of being placed.

Orders of $2,000 or more require a signature upon delivery.

Items ordered directly from third party retailer partners are subject to that retailer's shipping and handling fees and delivery policy.

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